Do not send diagnoses, test results, extensive medical histories or other confidential clinical records through a general website form. Use a secure healthcare workflow or contact our team for guidance.
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Who we are
This Privacy Policy applies to Rugare Medical / Hlalani Kuhle. The registered company name is Rugare Medical Aid (Private) Limited.
Rugare Medical provides healthcare, pharmacy, medical insurance, short-term insurance and related services from Bulawayo, Zimbabwe.
112A George Silundika StreetBetween 11th Avenue and 12th Avenue
Opposite Old Polytechnic
Bulawayo
Zimbabwe
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Information we may collect
The information we collect depends on how you use Rugare Medical services. It may include contact information, appointment information, identification information, medical insurance information, health information, pharmacy information, insurance information, corporate information, payment information, account information and technical information.
Our digital services include appointment and enquiry workflows, medical insurance and short-term insurance support, secure applications and communications. Pharmacy, payment and account information is collected only where the relevant service is available and requires it.
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How we use your information
We may use personal information to provide healthcare and related services, respond to enquiries, arrange appointments, provide pharmacy support, process medical insurance applications and insurance requests, verify information, manage membership, process payments, coordinate approved providers, protect our systems, meet regulatory requirements and improve our services.
We do not collect personal information simply because it may be useful in the future.
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Health and sensitive information
Health information requires particular care because it may reveal highly private information about an individual. Rugare Medical therefore aims to limit access to people who need it for an authorised purpose.
General website forms should not be used to send detailed diagnoses, test results, extensive medical histories or confidential clinical records unless the form is specifically designed as a secure healthcare workflow.
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Appointments, applications, prescriptions and payments
Appointments and applications
Our general appointment form helps us identify and contact you, understand the service you need and record your preferred appointment time. It is not intended to collect your full medical history. Medical insurance applications may require identification, contact, dependant, banking, membership, plan, medical-history, document, declaration and consent information.
Pharmacy and insurance
Prescription information should only be used for appropriate pharmacy processing by authorised personnel. Insurance information may be shared with the relevant provider where another organisation underwrites or provides the requested product.
Corporate health and payments
Employee health information should remain confidential and should not automatically be shared with employers without an appropriate lawful basis, professional requirement or valid consent. Approved banks, gateways or mobile-money providers may process payments; ordinary website forms should not be used to submit full payment-card details.
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Messaging, sharing and retention
If you choose WhatsApp, email, telephone or SMS, we may use that channel for the purpose you requested, including appointment confirmations, order updates, payment notifications, application updates and customer support.
We may share information where necessary with appropriate healthcare professionals, laboratories, pharmacies, medical insurance administrators or underwriters, insurers, payment providers, technology providers and other approved service providers. We do not sell patient or customer personal information.
Information is retained for as long as reasonably necessary for its purpose and applicable legal, clinical, regulatory or accounting requirements. We do not intend to keep personal information indefinitely.
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Protecting your information
Rugare Medical aims to use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, inappropriate disclosure and unauthorised destruction.
No website or electronic system can be guaranteed to be completely secure.
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Your privacy rights
You may contact Rugare Medical to ask what personal information we hold about you, request correction of inaccurate information, object to how information is used, withdraw consent where processing depends on consent, or request appropriate deletion where applicable.
Some information may need to be retained where Rugare Medical has a legal, clinical or regulatory obligation to keep it.
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Children, marketing, external services and cookies
A person providing information for someone else should have appropriate authority. Information concerning children should receive additional care and be collected only where necessary for the relevant service.
Providing contact information for a service does not automatically mean that you have agreed to unrelated marketing. Where marketing consent is required, it should be requested separately.
Our website may link to independent websites, maps, payment services, social networks or healthcare partners. Rugare Medical does not control their privacy practices.
Necessary cookies may support security, sessions, forms and account access. Optional analytics or marketing technologies may help us understand website use. Read the Cookie Policy.
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Changes and privacy questions
We may update this Privacy Policy when our services, systems, legal requirements or data-handling practices change. The latest version will be published here with an updated effective date.
Contact Rugare Medical
112A George Silundika StreetBetween 11th Avenue and 12th Avenue
Opposite Old Polytechnic
Bulawayo
Zimbabwe