Patient support
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8 questions
Getting care
Appointments, preparation and choosing the right next step.
How do I request an appointment?
Choose Request an Appointment, select a service, and provide your name, telephone number and consent. Your preferred date and time are requests only until Rugare Medical confirms them.
What should I bring to my appointment?
Bring a valid ID document, any referral letter or care instructions, a current list of medicines and known allergies, your medical insurance or payment information, and a contact number.
Can I get help choosing the right service?
Use the Service Finder on the homepage or contact Rugare Medical directly. The Service Finder provides information only; it does not diagnose conditions or recommend treatment.
Services and medical insurance
Service routes, dialysis support and Pharmacy information.
Which services are partner or referral routes?
Physician Services use a referral route. Diagnostic and Laboratory Services may involve direct testing or a referral route depending on the test required. Medical insurance plans are a third-party introduction.
Can I use medical insurance for dialysis?
Medical insurance may be used where your benefits apply. Contact Rugare Medical to confirm cover and any authorisation requirements before treatment.
What are the Pharmacy operating hours?
The Pharmacy team can confirm current operating hours. Contact Rugare Medical or visit the Pharmacy service page for the latest information.
Urgent help and privacy
What to do when help is urgent and how to protect private medical information.
What if I need urgent help?
Do not wait for a website response when help is urgent. Call Rugare Medical directly using the emergency action on this page.
Can I send private medical information through the form?
No. Use the form for a short, non-medical message. Do not include symptoms, test results, medicine lists or other private medical details.
Try a shorter search or contact Rugare Medical for help.